Last Revised: 25 March 2022
- What information does Family Locator collect and how is it used?
1.1. We collect and store the information that you provide to us when you first become a Family Locator user – that is, your name and your email address.
The main reason to collect your email address is to make it easy for you to use Family Locator. We also use this information to keep in contact with you, to provide information about Family Locator (including our products and offers that we make available from time to time) and seek your feedback. We may in the future use it to provide you with information about any future partners and the various services they may offer, or create anonymous and/or de-identified data records from your personal information by excluding information (such as your name) that make the data personally identifiable to you.
At any time, you can ask us to amend or delete the information you have provided to us.
1.2. We also collect, automatically, information about how you have used Family Locator: geofence zones you set up, location data, your devices’ operating systems, IP address, etc.
We analyse this information to troubleshoot any issues users encountered, to work out how our products are being used and how to improve them.
- Do you share information with third parties?
We may also share aggregated or de-identified information.
- What about children’s data?
We do not allow children under 13 to subscribe to Family Locator.
Depending on how you use Family Locator’s services, you might provide us with data from which it would in theory be possible to identify your children and their locations. This would occur if you (i) use an email address from which it is possible to identify you; (ii) use your children’s names to identify the children’s devices that are monitored by Family Locator; and (iii) the combination of your name and your children’s names is sufficient to identify the children. We do not use this data and the only purposes for which any person has access to it are those which are a necessary part of maintaining and developing Family Locator’s products.
- What do you do in relation to payment data?
If you make any direct purchases from us (that is, purchases not made through an app store), your credit card or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by the payment processors with which we work. In addition, the payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, including recurring payments if you authorize automatic renewals, and your card’s type, expiration date, and certain digits of your card number.
- What do you do to keep personal data secure?
We are committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. While we use reasonable efforts to protect your personal information, no security measure is completely secure, and we cannot guarantee the security of your information.
- What about GDPR?
We have considered the European Union’s General Data Protection Regulation (or “GDPR”) and are satisfied that we are compliant. To the extent we use your personal data, we consider that this is reasonably necessary to protect and promote your and our legitimate interests in the provision of Family Locator’s products and services. In particular, (i) we do not collect any information other than that which we need to collect in order to provide products and services; (ii) we use contact details to provide you with information about our products and services; (iii) we also use contact details to provide information about offers and additional products and services, which is in your and our interests; (iv) we take reasonable steps to secure the data which we collect; and (v) we do not retain data of those who have ceased to be Family Locator customers.
- How can you contact us if you have any questions?