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Kidslox parental control app support

Here are some handy tips and tricks
to help get you started.

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Frequently asked questions

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    • Adding Devices

      Adding Devices

    • Pricing and Subscription Information

      Pricing and Subscription
      Information

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      Modes and Restrictions

    • Schedules, Daily Limits and Timer Features

      Schedules, Daily Limits and Timer Features

    • Location Tracking

      Location Tracking

    • General Questions

      General Questions

    • How Do I Activate 'Advanced Features'

      How Do I Activate Advanced Features

    • Kidslox for Desktop Devices

      Kidslox for Desktop Devices

    • Removing Kidslox

      Removing Kidslox

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      GENERAL
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      BILLING
      ISSUES

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      SUBSCRIPTION

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      TECHNICAL
      ISSUES

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      Support / General Questions

      General Questions

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        Support / Billing issues

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            Support / Technical Issues

            Technical Issues

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              • Instructions for purchases made on iTunes

                Instructions for purchases made on iTunes

              • Instructions for purchases made on Play Store

                Instructions for purchases made on Play Store

              • Instructions for purchases made on kidslox.com

                Instructions for purchases made on kidslox.com

              Support / Technical Issues

              Technical Issues

              • Password reset

                Play

                Resetting password

                I didn't recive a password reset link

                The password reset link doesn't work

              • Pin reset

                Play

                Resetting Pin

                I watched the video but can't reset Kidslox pin

              • Adding Devices

                Play

                Adding iOS device

                Play

                Adding Android device

                Profile installation failed (iOS)

                I can't add my child's device (Android)

              • Screen time limits

                Play

                Setting up daily limits (iOS)

                Play

                Setting up daily limits (Android)

                Play

                Adjusting daily limits

                Daily Limits Flow

                Daily Limits doesn't count down the time

                Daily Limits counts too much time

              • Schedules

                Play

                Setting up a schedule

                Schedules do not work

              • Timer

                Play

                Setting up a timer

                Timer feature doesn't work

                Time doesn't count down

              • Web Filtering

                Play

                Blocking porn

                Content Filtering doesn't work

                I can't add to Allow list words/websites

                I can't add to Block list words/websites

                I can't find the Content Filtering option on my child's desktop device

              • Modes Pending

                Play

                Changing modes

                My child's device doesn't change mode

              • Individual App Blocking

                Play

                Blocking All Games iOS

                Play

                Blocking online games (iOS)

                Play

                Blocking games (Android)

                I blocked the app but it is still on the screen (iOS)

                Why can't I block most of the apps (iOS)

              • Location Tracking

                Play

                How to use location tracking

                Location doesn't update

                Location is incorrect (iOS)

                It says "No data to show"

                Location is incorrect (Android)

              • Advanced Features

                Play

                Advanced features on Windows

                Play

                Advanced features on Mac

                The setup stuck on certain %

                The installation app crashes

                It asks me to connect the device, but it is connected

              • Weekly Report

                Play

                Weekly Reports

                I don't receive my weekly reports

                What does the red colour mean?

                It says that my child used the device, when it was blocked

              • Lock Down Doesn't work

                Play

                Advanced features on Windows

                Play

                Advanced features on Mac

                Play

                Blocking All Games

                Play

                Adding apps to Allow list

                Safari and App Store are available in Lock mode

              • Mac app

                I added my child's Mac but I do not see it in the list of devices.

                I do not see a content blocking feature on my child's Mac.

                I get the message: 'Kidslox can’t be opened because Apple cannot check it for malicious software.'

              • Windows app

                I added my child's PC but I do not see it in the list of devices.

                I do not see a content blocking feature on my child's PC.

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